ORNAMEDx - FAQ

Yes, we offer international shipping. Please check our shipping policy for more details on international orders, including shipping times and costs.

Once your order has shipped, you will receive an email with tracking information. You can track the status of your shipment directly through the provided tracking number.

We offer free shipping on orders over a certain amount. Check our Shipping page for specific details and eligibility for free shipping.

Delivery times vary depending on your location and the shipping method selected. You can view estimated shipping times during checkout.

Yes, your privacy is important to us. We use secure encryption technology to protect your personal and payment information.

For assistance or additional questions, please visit our Help Center or contact our customer service team directly via email or phone.

You can subscribe to our newsletter for updates on new arrivals, exclusive promotions, and special offers.

Once an order is placed, we begin processing it immediately. Unfortunately, we cannot cancel or modify orders after they’ve been submitted. Please ensure all details are correct before completing your purchase.

Availability is listed on each product page. If an item is out of stock, you can sign up for notifications to be alerted when it’s back in stock.

If you need to change your shipping address, please contact us immediately. We will make every effort to update your address before the order ships.

Yes, we offer custom embroidery options on certain products. Please check the product description for available customization options.

If your order is lost or delayed, please contact our customer service team. We’ll assist in filing a claim with the carrier and ensure that you receive your items.

We recommend following the care instructions on each item’s label for the best results in maintaining quality and longevity.

Once your return is processed, you will be notified of your refund. The time it takes for the refund to appear in your account may vary depending on your payment provider.

If you receive a defective item, we will accept it for a refund. To initiate the claim, follow the same return process, and we will cover the cost of return shipping.

Yes, we offer a guarantee on our merchandise to be free of manufacturing defects. If you find any issues with the item, we will accept it for a refund as long as it’s in new, unworn condition and returned within 30 days.

We accept returns on new, unworn items with tags attached within 30 days of purchase. Returns must be in the condition you received them. Please refer to our return instructions above for detailed steps.

To return an item, simply follow the return process outlined in our returns section. We provide pre-paid shipping for returns under our guarantee, so there are no extra costs for you. Once your return is processed, you will be notified of your refund.

Sale and discounted items may be returned according to the same policy, provided they meet the criteria of being new, unworn, and within the 30-day return window. Some items may be marked as final sale, in which case they cannot be returned.

No, embroidered items are final sale and cannot be returned or refunded.

Currently, we do not offer direct exchanges. However, you can return an item and place a new order for the correct size, color, or style.